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EMERGENCIES & PREPAREDNESS

Preparing for an emergency or catastrophic event can often mean the difference between major loss and a situation you can deal with. We have prepared a list of preventative measures you can take now to give you more security in the future. Just select the link to the right for more information:

We know that emergencies don't always happen during regular business hours. That's why our emergency claim service is available 24 hours a day, including weekends and holidays, Call us as soon as possible at (800) 733-1980 for instructions to arrange emergency service. Visit our EMERGENCY ASSISTANCE page for more information.

• HOW TO PREPARE FOR A MAJOR EARTHQUAKE

In the West earthquakes are a fact of life. Preparation is the key to minimize losses. Check out this page for some valuable tips on how to make sure you are ready if one strikes.

• WHAT TO DO AFTER AN EARTHQUAKE STRIKES

After an earthquake, even a minor one, confusion often prevails. Here you will find vital information on what you should do to take care of the situation for yourself, your loved ones and neighbors.

• HOW TO HELP PREVENT FIRE, WATER DAMAGE AND THEFT

To a great degree many home emergencies are preventable, if you know how. Visit this page for valuable tips on just what you can do to have a more secure environment.

To control the extent of the loss and to protect your property from further damage, you can follow the following suggestions. Do not attempt any of these procedures unless they can be arranged to be done safely. In many instances, a qualified technician should perform difficult tasks.

Fire. In case of light to moderate fire damage, debris on the floor should be picked up and set aside for the Adjustor to inspect. You should not attempt to clean any smoke or soot from your furniture as it should only be attempted by a professional. Circuit Breakers controlling the damaged areas should be turned off. In the event of a major fire, the home should be boarded up to prevent injury or further damage.

Windstorm and rain. If your roof is seriously damaged, if it is leaking badly or if a storm is imminent, it needs to be covered to prevent further damage to your home. You should always contact a professional roof service before performing any roof repairs.

Pipe break with flooding. The water should be shut off. If you do not know how to shut your water off, contact a plumber or call our Emergency Assistance number for help. Remove wet carpets if possible. Furniture with wooden legs should be placed on plastic to prevent further damage.

Structural Damage. If a vehicle has made entry through a wall of your home or if any part of the dwelling is prone to collapse, support bracing should be installed by a professional. You should not occupy the house if it is deemed unsafe.


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